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Salesforce ADX261 Valid Test Questions, Dumps ADX261 Download

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Salesforce Administer and Maintain Service Cloud Sample Questions (Q181-Q186):

NEW QUESTION # 181
Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's development efforts.
What should a consultant recommend that UC's Salesforce admin do in this scenario?

A. Postpone the release to the production org so the team can finish the project before the release is deployed.
B. Opt Bp the sandbox in as a Bp preview org g so the team can conduct testing gp prior to the release being g deployed.
C. Disable updates to the sandbox so the team can continue using the solution without the updates from the release.

Answer: B

NEW QUESTION # 182
Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.
Following best practices, how should a consultant deploy these permission sets to production?

A. Re-create them manually.
B. Use a change set.
C. Use Salesforce Workbench.

Answer: B

Explanation:
The best practice for deploying permission sets from a sandbox to production is to use a change set. Change sets allow administrators to push configurations, including permission sets, directly from one Salesforce environment to another. This ensures a smooth and error-free transfer of configurations, maintaining the integrity of permissions and access controls in the production environment.

NEW QUESTION # 183
Cloud Kicks (CK) started out as a small shoe company. Now, CK is growing and needs to meet changing customer expectations while also uplifting agent skill sets and organizational success.
In which order would a consultant work through a high-level discussion and planning session with CK?

A. Gather organizational vision, map processes, plan metrics, and plan for user feedback.
B. Gather organizational vision, map processes, plan for user feedback, and define metrics.
C. Gather organizational vision, match appropriate metrics, plan for user feedback, and map processes.

Answer: A

NEW QUESTION # 184
Cloud Kicks (CK) wants to explore having a full Incident Management, Swarming, and Change Management process to provide a foundation for its auditing and governance needs. CK also wants interactive recommendations for every department during this process.
Besides implementing Incident Management and Service Cloud for Slack, what should a consultant recommend for the full solution?

A. Implement a third-party app from AppExchange.
B. Implement flow orchestration with Work Guides
C. Implement Guidance for Success and Knowledge articles.

Answer: B

Explanation:
For a full Incident Management, Swarming, and Change Management process that includes interactive recommendations, implementing flow orchestration with Work Guides is recommended. Work Guides provide step-by-step guidance and can orchestrate complex processes across departments, ensuring adherence to auditing and governance requirements while offering interactive, context-specific recommendations.

NEW QUESTION # 185
Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

A. High Volume Customer Portal
B. Customer Community Plus
C. Customer Community
D. Lightning External Apps Starter

Answer: B

NEW QUESTION # 186
......

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