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Microsoft MB-910 exam is designed to test the fundamental knowledge of individuals on Dynamics 365 Customer Engagement. MB-910 exam is ideal for professionals who are looking to validate their understanding of Dynamics 365 and its core functionalities. Microsoft Dynamics 365 Fundamentals (CRM) certification earned after passing MB-910 exam is known as the Microsoft Certified Dynamics 365 Fundamentals.

Microsoft MB-910 Exam covers topics such as customer service, sales, marketing, and field service. MB-910 exam is designed to test the candidates' understanding of how these areas work together to create a seamless customer experience. Candidates will be tested on their knowledge of the various tools and features of Microsoft Dynamics 365, as well as their ability to use these tools to solve real-world business problems.

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Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Download exam skills outline

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q46-Q51):

NEW QUESTION # 46
A company uses Dynamics 365 Field Service.
Employees need to schedule bookings while viewing work order details.
Which feature should you recommend?
Select the answer that correctly completes the sentence.

Answer:

Explanation:

NEW QUESTION # 47
You use Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data.
Select the answer that correctly completes the sentence.

Answer:

Explanation:

NEW QUESTION # 48
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
You need to recommend the features that the company should implement to meet business requirements.
Which features should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 49
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 50
A heating and cooling company uses many disparate systems to track technicians and the work performed at customer sites.
A dispatcher wants to implement Dynamics 365 Field Service. The dispatcher needs to ensure that all their current processes can be performed with the new system.
Match each requirement to the lifecycle stage in Dynamics 365 Field Service.
Instructions: To answer, drag the appropriate lifecycle stage from the column on the left to its requirement on the right. Each lifecycle stage may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 51
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