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Exam ServiceNow CTA Cram Review & CTA Exam Book

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ServiceNow CTA Exam Syllabus Topics:

Topic
Details

Topic 1

Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.

Topic 2

Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.

Topic 3

Security Architecture: This section measures the abilities of Security Architects in designing and implementing secure IT architectures. It covers principles and practices for protecting IT systems from various threats and vulnerabilities.

Topic 4

Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q45-Q50):

NEW QUESTION # 45
How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow CMDB?

A. Extending other classes
B. Using IntegrationHub ETL
C. Using predefined templates
D. Importing data from external sources

Answer: A

Explanation:
The most common and recommended way to create new CI classes in ServiceNow is byextending existing classes. This leverages the existing data structure and relationships within the CMDB.
Here's why this approach is preferred:
* Inheritance:Extending a class allows the new class to inherit attributes and relationships from the parent class, ensuring consistency and reducing redundancy.
* Data Model Integrity:It helps maintain the integrity of the CMDB data model by building upon the established CSDM framework.
* Customization:Extending classes provides flexibility to add specific attributes and relationships that are unique to the new CI class.
Why not the other options?
* A:While importing data can populate the CMDB, it's not the primary method for creating new CI classes and their relationships.
* B:ServiceNow does not offer predefined templates for creating new CI classes.
* C:IntegrationHub ETL is a powerful tool for data integration, but it's primarily used for data transformation and loading, not for creating new CI classes.

NEW QUESTION # 46
A system administrator needs to ensure that sensitive customer data in fields is only accessible to specific roles within a ServiceNow instance. Which feature should be utilized?

A. Column Level Encryption (CLE)
B. PI1 Encryption
C. Cloud Encryption
D. Full Disk Encryption (FDE)

Answer: A

Explanation:
To control access to sensitive data at the field level, the system administrator should use Column Level Encryption (CLE).
Here's how CLE works:
Field-Level Encryption: CLE allows you to encrypt specific fields within a table, ensuring that only authorized users with the necessary decryption keys can access the data.
Granular Control: You can define different encryption keys for different fields or groups of fields, providing fine-grained control over data access.
Role-Based Access: You can grant access to decryption keys based on user roles, ensuring that only authorized personnel can view sensitive information.
Why not the other options?
A: PI1 Encryption: This is not a standard ServiceNow encryption feature.
C: Cloud Encryption: This is a broader term for encryption solutions provided by cloud providers, not a specific ServiceNow feature.
D: Full Disk Encryption (FDE): This encrypts the entire hard drive, not individual fields within the application.

NEW QUESTION # 47
What is a core principle for data import in ServiceNow?

A. Schedule imports monthly
B. Use authoritative sources
C. Use ServiceNow as a data proxy
D. Import data first and validate later

Answer: B

Explanation:
A core principle for data import in ServiceNow is to use authoritative sources. This means:
Trusted Data: Import data from sources that are known to be accurate, reliable, and up-to-date.
Data Integrity: Using authoritative sources ensures the integrity and quality of the data being imported into ServiceNow.
Reduced Errors: Relying on trusted sources minimizes the risk of importing incorrect or inconsistent data.
Why not the other options?
A: Import data first and validate later: This can lead to data quality issues and require significant cleanup efforts.
C: Use ServiceNow as a data proxy: ServiceNow is not designed to be a primary data store for external systems.
D: Schedule imports monthly: The frequency of imports depends on the specific data and its volatility.

NEW QUESTION # 48
How does a phased implementation diagram differ from a ServiceNow capability map?

A. It shows products implemented in each phase.
B. It maps end-user requirements to products.
C. It provides an overall picture of all products in use.
D. It tracks products migrated across phases.

Answer: A

Explanation:
A phased implementation diagram focuses specifically on showing which products are implemented in each phase of a ServiceNow rollout. It provides a visual representation of the implementation timeline and the planned deployment of different ServiceNow products or modules over time.
How it differs from a capability map:
Capability Map: A capability map provides a broader view of the ServiceNow platform and its capabilities. It maps business processes or functions to the ServiceNow products that support them. It's not specifically tied to implementation phases.
Why not the other options?
A: It provides an overall picture of all products in use: This is more aligned with a capability map.
B: It maps end-user requirements to products: While this might be considered during implementation planning, it's not the primary purpose of a phased implementation diagram.
D: It tracks products migrated across phases: While migrations might be part of the implementation, the diagram focuses on showing what's implemented in each phase, not the migration process itself.

NEW QUESTION # 49
Which data types are considered part of Master/Core Data in ServiceNow?
Choose 3 answers

A. Approval Policies
B. User information
C. Service model data
D. Transaction logs
E. CMDB data

Answer: A,B,E

Explanation:
Master/Core data in ServiceNow refers to the foundational data that is essential for the platform's operation and various applications. This includes:
A: Approval Policies: These define the rules and workflows for approvals within the platform, impacting various processes.
C: CMDB data: The Configuration Management Database (CMDB) contains critical information about IT assets, services, and their relationships.
E: User information: Data about users, their roles, and their permissions is crucial for access control and security.
Why not the other options?
B: Transaction logs: These are operational data that record system activities, not core master data.
D: Service model data: While important, service model data is typically built upon the foundation of master data like the CMDB and user information.

NEW QUESTION # 50
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